Koolmore offers free standard shipping on every appliance we sell, whether it ships as a small parcel or as less than truckload (LTL) freight. No handling fees, freight charges or fuel surcharges are added at checkout. Exclusions apply — see Where we ship below.
Orders are processed in the order received on business days, Monday through Friday, excluding national holidays. You will receive an order confirmation when you check out, and a second email with your tracking number or freight carrier details once your order leaves our warehouse.
Estimated delivery for most items is 7–10 business days from the day your order is placed. Freight shipments are delivered by appointment, so the final date depends on the window you and the carrier agree on. Delivery estimates are estimates, not guaranteed dates.
Freight shipments are delivered to your threshold: the carrier brings the item to the first available doorway or ground-floor entry.
Threshold delivery does not include carrying the item up or down stairs, elevator transport, placement in another room, uncrating, assembly, installation, utility or plumbing connection, removal of packaging and debris, or removal of old equipment. If you need any of these, arrange them before your delivery appointment.
The carrier contacts you directly to book an appointment, so please give a phone number and email address that are monitored — an unreachable contact is the most common cause of a delayed freight delivery. Appointments are normally a multi-hour window on a business day, and someone aged 18 or older must be present to receive the shipment and sign the delivery receipt. If no one is available for a confirmed appointment, carrier redelivery or storage charges may be passed on to you.
Tell us at checkout if the delivery address is residential, is gated, has no loading dock, has restricted delivery hours, or is reached by a narrow or low-clearance road, so the right service is booked the first time.
This is the most important step of a freight delivery. Once you sign a clear delivery receipt, the carrier’s responsibility for visible damage ends, and a claim becomes very difficult to win.
Contact us at info@koolmore.com or 718-576-6342 within 24 hours of delivery and include your order number, the model number, a description of the problem and photographs. Damage found after uncrating that was not visible at delivery — concealed damage — must also be reported within 24 hours of delivery.
Keep all original packaging, pallets and crating until your claim is resolved. Carriers can require an inspection, and discarding the packaging may void the claim.
Koolmore ships within the United States, excluding Alaska, Hawaii and Puerto Rico. We do not currently offer international shipping, and we continue to explore opportunities to expand our shipping options.
Free shipping is valid only on orders delivering to the 48 contiguous United States. If you are shipping to Alaska, Hawaii, Puerto Rico or any island off the coast, contact customer service for a shipping quote before your order can be processed. Freight carriers cannot deliver to P.O. boxes or to APO and FPO addresses.
Please make sure your shipping address is complete and accurate before you submit your order. We make every effort to accommodate address changes, but we cannot guarantee any change requested more than 2 hours after an order is placed. If you need a change, call 718-576-6342 or email info@koolmore.com as soon as possible. Once a shipment is in transit, an address correction is handled by the carrier and may carry a fee.
If a shipment is refused for a reason other than damage or a shipping error on our part, or is returned to us as undeliverable after failed delivery attempts, return freight and any storage or redelivery charges may be deducted from your refund.
Weather, carrier backlogs, mechanical failures, road closures and similar events can affect transit times. We will keep you informed of any delay we are told about, but we cannot be held responsible for carrier delays once a shipment has left our warehouse.
Call 718-576-6342 or email info@koolmore.com and we will help.
Last updated: October 1, 2026
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