Koolmore Return Policy

We understand that sometimes a product might not meet your expectations, and your satisfaction is our priority. That's why we offer a straightforward and hassle-free return policy for our valued customers.

Returns within 30 Days:Returns must be initiated within 30 days from the date of delivery. We want to ensure you have ample time to evaluate your appliance and make the right decision for your needs.

Return Eligibility:To be eligible for a return, the following conditions must be met:

  • The item must be in its original packaging and in unused, like-new condition.
  • All original accessories, manuals, and parts must be included.
  • Note that if the item is not in its original packaging and condition, a restocking fee may apply.
Initiating a Return:To initiate a return, please follow these steps:
  • Contact our customer support team within 30 days of delivery to request a return authorization. You can reach us through email or phone.
  • Our team will provide you with instructions on how to return your item.
  • Pack your item securely, including all original packaging, accessories, and documentation.

Return Shipping:Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a reliable shipping method with tracking to ensure the safe return of your item.

Refund Process:Once we receive and inspect your returned item, we will process your refund within a reasonable timeframe. Refunds will be issued using the same payment method used for the original purchase. Please note that it may take several business days for the refund to appear on your statement.

Damaged or Defective Items:If your item arrives damaged or defective, please contact our customer support team immediately. We will work swiftly to resolve the issue by providing a replacement or arranging for a return at our expense.

Questions or Concerns:If you have any questions or concerns regarding our return policy or the status of your return, please do not hesitate to contact our customer support team. We are here to assist you throughout the process.

At Koolmore, we aim to make your shopping experience as convenient and enjoyable as possible. Thank you for choosing us for your appliance needs.